Order Delivery:

NOTE: We use The U.S. Postal Service 99.9% of the time.

TRACKING IS PROVIDED via email, ON ALL ORDERS that are shipped to Countries deemed Eligible for Tracking by USPS.

It is each User’s responsibility to Provide their Correct email address upon Checkout, If they wish to receive our Order Status Update emails, Tracking Info, etc..

• Domestic (USA): A majority of our items are Seeds, which don’t weigh all too much. This explains why we offer FREE Shipping on all Orders over $50 dollars. We’re Farmers. Not Postal workers. Things work at a slower pace around here during the off-season, at which time we ship all our Orders once every week or two. For best Selection & Prices, Order in January. March is when Peak Season begins, at which point, we try to ship every 3 to 5 business days. Tracking Provided for every Order.
  • Bulk Orders -Over 1lb: In some cases pleas allow up to 14 †Business Days for Bulk Seed Orders to be processed. We are Growers, not Re-sellers. So we will Fill the Orders as they come in. Meaning, we Process the Seeds (harvest from the Dried Pods) per Order. This can take some time since it’s tedious work, but it results in the Highest Quality Seed.

† ‘Business Days’ for Shipments are considered to be Monday through Friday, 9am to 5pm (PST)

• International: We CURRENTLY DO NOT SHIP INTERNATIONALLY. But when we do, we ship everywhere, except Australia, and a few of the other Islands. All Buyers MUST Provide their Shipping info using LATIN CHARACTERS (as USPS will NOT accept NON-Latin Characters, and we cannot Translate them Accurately enough to have them Verified by our LABEL SERVER in order to Print a Shipping Label.
  We are located in the United States, but Shipping & Handling Organic Matter to cross any Borders becomes quite the effort on our part (filling out Declarations, Customs Forms, etc). Especially due to the recent Tightening of our Borders, increasing Restrictions, and rising Tariff Taxes. Therefore the U.S. Customs Agency is clamping down on USDA’s Import Laws & Restrictions towards Invasive Species, Infectious Diseases, and other ‘Potential’ Organic hosts.

INTERNATIONAL LAW:

• All International Import Laws require that the Customer (aka: Importer) be aware of their own Country’s Import Laws before Ordering anything from other Countries, as we cannot be responsible for knowing EVERY Country’s Laws around the world.
• We make our BEST effort to Assure your Item will Pass most Inspections, by doing everything by the Book and providing ALL Proper Documentation (Psytosanitary Cert., etc) – and we mark as GIFT as to avoid you any Tariffs
• ALL Seeds shipped overseas are labeled as “Botanical Research Specimens for Research & Educational Purposes ONLY – NOT for sowing“.

POSTAGE FEES:

• All of the above, is taken into consideration when setting our prices and allotted time for Shipping & Handling across borders. (emphasis on the word “Handling”). Depending on your order, shipping is usually between $3.79 and $8.99 on most international orders with a Maximum of Approx $12, and all shipments are Trackable (except for those Countries that the USPS does not offer Tracking) and are guaranteed to arrive or we will refund or reship. We usually ship orders as soon as possible. We’re Farmers, remember? = So please be patient. It may take a couple weeks to arrive, depending on what Country.

NOTE: Although the actual Postage Fees from the USPS may be much less than what we charge, it is understood that the majority of our Fees are applied to the “Handling” of the each Order. Which we reserve the Right to charge whatever we feel is reasonable to compensate our employees for the additional time it takes to prepare International Orders.

REFUND POLICY:

• DOMESTIC: On most items (excluding SINGLE Bulk Items Sold by Weight), we will always gladly issue Store Credit if you are unsatisfied with the end results of the product you receive. Simply take photos of your process and be sure to document all conditions, as we cannot be responsible for User Error. But if all conditions were perfect, or you just received incorrect seeds, send back the unused Portion for a Prorated Refund, or for Store Credit (plus 10%). Since 99% of our Orders are under 1 Ounce, we ask that the Customer cover the return Shipping Costs, which will be reimbursed with the refund. But BULK Items (Sold by Weight), or if Considered to be for Culinary Use (rather than Seed Sowing), unfortunately, cannot be returned for a refund. This is due to Regulatory USDA ‘Public Health & Safety’ Laws, & FDA ‘Poison Control’ Laws to control Disease, and Protect against Product Tampering on Packaged Items deemed Edible by the FDA
• International: As stated by the US Postal Service and Customs Agency, it is the responsibility of the “Importer” to know and understand their own Country’s Import Laws before Ordering something from Overseas. Therefore, we cannot be responsible for Packages that are Intercepted by Customs. On the other hand, we have a Success Rate of Delivered Packages Overseas of over 98%. That is because we take all precautions to make sure your Package will Pass inspections. Such as Properly Filling out Customs Forms, to purchasing Phytosanitary Certificates (at no extra Cost to our Customers)
  • BULK Int. ORDERS : Generally, we don’t accept Refunds or Exchanges of Bulk Orders (KILOs) as the same ‘Health & Safety’ Laws set forth by the FDA/USDA also apply to Bulk Orders since Bulk Orders are shipped via our International Partners. Not to mention, the Shipping + Phyto Certificate Charges alone, (3 ways), usually would not be worth the Contents of the Package. But we will attempt to Re-Ship, if your Item, if Not Received.

DISPUTE PROCESS:

User’s are urged to Communicate with OrganicalBotanicals.com to resolve any disputes, dis-satisfactions, or refund requests they may have. Filing a Claim, with your Payment Processor, is only to be used as a LAST resort, and will only slow the process down more.

In fact, it’s required as Part of Paypal™s T.O.S. POLICIES that you do this.

• Contact Seller Directly, BEFORE Filing a Dispute with them (as it uses up their Limited Human Resources).

If sending us an email, be patient.

• Or, if we missed your email due to High Volumes, and you require IMMEDIATE Human Contact, call Us via Phone.

Don’t just send a lazy email, then leave us a Negative Review 6 hrs later.

You are FREE to file Disputes with the Payment Processor, but please Contact US First so we can resolve things together, since Filing a Claim, is only to be used as a LAST resort, and will only slow the process down more.

If you can’t get a quick enough Response by email, (BE AWARE THAT IT CAN TAKE UP TO 10 BUSINESS DAYS FOR US TO EVEN GET TO YOUR EMAILS – AS WE RECEIVE MORE PER DAY THAT WE CAN PROCESS)

So, we encourage you to TRY the SEVERAL other Contact Methods we offer on our Contact Us Page Such as

• Facebook Messenger, (or simply sending us a message through our Fb Page)
• Calling or Texting the Shipping Dept. – then Finally,
• Calling/Texting the Store Owner

ALL of which is visible on our Contact Page to Users who are Signed-in–

WHY MUST USERS be Signed In? – This is to protect our Private Contact Info (emails & Ph#’s) from Malicious Web BOTS, Scrapers, & Spiders.

Contacting us by Phone or Messenger is a way to get a hold of us IMMEDIATELY,

DATA PROTECTION:

EVEN THOUGH WE ARE FULLY PCI COMPLIANT AND Protect All DATA with SSL and HSTS Technology; for the Security and Safety of our *Customer’s Data, we only use Reputable, and Trusted 3rd Party Payment Processors for all Transactions. (i.e.: Paypal™ / Stripe™)

This mainly has to do with the fact that OrganicalBotanicals.com does NOT Store, Log, or Process ANY Sensitive Data entered by the *User during Checkout; This means we DO NOT Store it, nor could we Access it- IF WE TRIED!

• Sensitive Data Defined: Payment Data, Credit/Debit Card Numbers, Transaction Data, Transaction History, Financial Information, and/or Funding Institution/Bank Account types- THIS DATA IS ONLY STORED BY the Payment Processor- (i.e.: Paypal™ / Stripe™).

˙WE CAN’T EVEN SEE what PASSWORD you Use- to Log into OrganicalBotanicals.com -If you lose it, a new one is Automatically Generated by our Content Management System (CMS), Wordpress™, then sent to your email)

We have ZERO Access to Sensitive Data and/or Passwords-WHATSOEVER!

(you can learn more about how such Data is handled by our CMS, by going to Wordpress.org or WooCommerce.com)

˙We=Our staff, employees, executives, owners &/or affiliates

*=aka: *Customer, *Buyer, *Payor, *Spender

Although the Individual(s) who own and run OrganicalBotanicals.com are Licensed in the State of Washington to Legally Operate a Business, OrganicalBotanicals.com is not BBB Accredited, nor is it required to be by law.

Internet Access:

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